> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravan.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Contact Agni support, share the right troubleshooting details, and report urgent production outages.

# Support

If you need help with Agni, start with the support widget in the bottom right corner of the product. The widget is visible on every page in Agni, so you can open it from wherever you are working and send a message to the support team.

## Contact support

You can contact the Agni support team in either of these ways:

* Use the support widget in the bottom right corner of any page in Agni
* Email [info@ravan.ai](mailto:info@ravan.ai)

## What to include in your support ticket

Include the most helpful context so the team can investigate faster:

* Your Agni organization ID
* Your agent ID
* Your call session ID
* The issue you are facing
* The steps to reproduce the issue
* Screenshots of the issue

## Report an outage

If you are facing an urgent outage that is breaking your voice agent production traffic, report it from the call session directly:

<Steps>
  <Step title="Open call history" icon="phone">
    Go to the **Call History** tab in Agni.
  </Step>

  <Step title="Open the affected session" icon="list">
    Open the call session that shows the outage or failed production traffic.
  </Step>

  <Step title="Submit the report" icon="triangle-exclamation">
    Click the **Report** button to submit the issue. The Agni team will review the outage report and act on it in a timely manner.
  </Step>
</Steps>

<Info>
  For urgent issues, include the affected call session ID and a short description of the production impact in your outage report.
</Info>