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Documentation Index

Fetch the complete documentation index at: https://docs.ravan.ai/llms.txt

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The Appointments page acts as a centralized calendar for your Agni workspace. When your AI agents successfully negotiate a time and book a meeting with a caller, the resulting calendar events are automatically synced and displayed here.
Agni Appointments Dashboard visualizing GoHighLevel calendar events

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How Appointment Booking Works

Agni agents can book, reschedule, and cancel appointments autonomously during live calls. Here’s how the flow works end-to-end:

Connect a scheduling platform

Link your GoHighLevel or Cal.com account in Workspace Settings. This gives Agni access to your calendars and availability.

Assign a calendar to your agent

In the Agent Builder, open the Calendars panel and select which calendar the agent should use for booking.

Agent negotiates during calls

During a live call, the agent checks your real-time availability, suggests open slots, and confirms with the caller. It handles conflicts, timezone differences, and rescheduling automatically.

Booking syncs instantly

Once confirmed, the appointment appears in your connected platform. GoHighLevel bookings will also instantly populate your visual Agni Appointments dashboard.

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Integration Sources

While your agents can book meetings using both GoHighLevel and Cal.com, the visual calendar inside the Agni dashboard currently displays data synced from GoHighLevel.

GoHighLevel (Visual Dashboard)

View, filter, and manage appointments synced from your connected GHL sub-accounts directly within the Agni dashboard.

Cal.com (Agent Booking)

Agents can successfully book meetings via Cal.com. Manage these specific bookings directly inside your Cal.com account.
Connection Required: If you see a “Failed to load appointments” error, you must first authenticate and connect your GHL account in your Workspace Settings.

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Calendar Controls

To help you manage high volumes of automated bookings, the left sidebar of the dashboard provides several organizational tools:

Views

Switch between Month, Week, and Day views to adjust timeline density based on your booking volume.

Status Filters

Quickly toggle specific event states. Bookings are color-coded for quick scanning: Confirmed (Blue), Cancelled (Red), and Rescheduled (Yellow).

Search

Instantly find specific bookings by typing an individual’s name into the Attendee name… search bar.

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Manual Actions

Located in the top right corner of the dashboard:
  • + New Appointment: While agents handle automation, you can click here to manually reserve a slot directly from the Agni interface.
  • Refresh: Click to manually force a sync and pull the latest data from your GHL integration.

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What the Agent Says During Booking

During a call, the agent handles the full appointment workflow naturally. Here’s an example conversation flow:
“Let me check what times are available this week… I have openings on Tuesday at 10 AM, Wednesday at 2 PM, and Thursday at 9:30 AM. Which works best for you?”
“Great, I’ve booked you for Wednesday at 2 PM. You’ll receive a confirmation email shortly. Is there anything else I can help with?”
“I’m sorry, that slot was just taken. The next available time on Tuesday is 3:30 PM. Would that work instead?”
“No problem, I’ve moved your appointment from Tuesday at 10 AM to Thursday at 9:30 AM. You’ll get an updated confirmation.”

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Troubleshooting

Make sure your GHL integration is connected in Settings. Click Refresh on the appointments page to force a sync. Check that the correct calendar is assigned to your agent.
Verify that a calendar is assigned in the agent’s Calendars panel. Test with a web call first to confirm the integration works before using live phone calls.
The agent uses the caller’s detected timezone. If bookings appear at wrong times, check the timezone settings in your GHL calendar configuration.

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API Reference

Manage your calendar integrations and appointments programmatically via the Agni REST API.

GHL Appointments

Book, reschedule, cancel, and check availability via GHL.

Cal.com Appointments

Book, reschedule, cancel, and check availability via Cal.com.