The Call Sessions page serves as your centralized ledger for all voice interactions across your organization. Whether you are running high-volume outbound campaigns, fielding inbound customer support calls, or testing your web widget, every session is logged here in real time.Documentation Index
Fetch the complete documentation index at: https://docs.ravan.ai/llms.txt
Use this file to discover all available pages before exploring further.
Session Metrics
At the top of the dashboard, a quick-glance summary provides the real-time status of your call volume for the selected timeframe:Total Calls
The cumulative number of all call sessions across all channels and agents.
Completed
Calls that successfully reached their natural conclusion (e.g., the agent or caller hung up normally).
Failed
Calls that dropped, failed to connect, hit a timeout, or encountered a system error (e.g., “No answer”).
In Progress
Live calls currently being handled by your agents right now.
Call Data & Channels
Agni consolidates traffic from multiple channels into a single view. You can filter the main table using the quick tabs above the list: All, Web, Inbound, or Outbound. For every session, the table captures granular data:- Caller: The phone number or web session identifier of the user.
- Status: The outcome of the call (e.g., Completed, No answer).
- Channel: The origin of the call (Web Call, Outbound, Inbound).
- Duration: The total length of the conversation.
- Sentiment: The overall mood of the interaction (Positive, Neutral, Negative).
- Agent: The specific AI agent that handled the interaction.
- Time: The date and timestamp of when the call occurred.
Call Detail View
Clicking on any row opens the full Call Detail View. This provides a comprehensive breakdown of everything that happened during the conversation, split into metadata on the left and the interaction transcript on the right.
Left Panel: Metadata & Analysis
The left side of the detailed view gives you the technical and analytical breakdown of the call:- Core Metrics: Instantly view the Callee number, total Duration, Channel, total Credits consumed, the overall Sentiment, and the Agent used.
- Credit Breakdown: Click the dropdown arrow next to your total credits to see exactly how your balance was consumed. This splits the cost into Model Credits (Agni AI compute), Twilio Credits (telephony infrastructure), and Other Credits.
- Disconnect Reason: Explains exactly why the call ended (e.g.,
user hangup). - Created: The exact timestamp the call was initiated.
- Post Call Analysis: If configured on your agent, this section displays the AI-generated Summary of the conversation (capturing key context, actions taken, and the caller’s intent) along with the final evaluated Sentiment.
Right Panel: Transcription & Recording
The right side of the view is dedicated to the actual conversation flow:- Transcription: A timestamped, speaker-labeled transcript presented in a chat-bubble format. The AI agent’s responses are on the left, and the user’s responses are on the right. The transcription engine supports multiple languages seamlessly (e.g., capturing Korean inputs and English responses).
- Recording: Click the Recording button at the top right of the transcription panel to listen to the actual audio of the phone call to verify tone, latency, and audio quality.
Search, Filter, and Export
To manage large volumes of call data, utilize the toolbar located above the main table:Date Range & Filters
Narrow down your view by selecting specific timeframes (e.g., All Time, Last 7 days) or applying advanced filters to isolate specific call types.