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The All Call History page serves as your centralized ledger for all voice interactions across your organization. Whether you are running high-volume outbound campaigns, fielding inbound customer support calls, or testing your web widget, every session is logged here in real time.
Agni All Call History list view

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Session metrics

At the top of the dashboard, a quick-glance summary provides the status of your call volume for the selected timeframe:

Total Calls

The cumulative number of all calls across all channels and agents.

Completed

Calls that successfully reached their natural conclusion.

Failed

Calls that dropped, failed to connect, or encountered system errors.

In Progress

Live calls currently being handled by your agents.

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Call data and channels

Agni consolidates traffic from multiple channels into a single view. You can filter the main table using the quick tabs above the list: All, Web, Inbound, or Outbound. For every session, the table captures granular data:
  • Caller: The phone number or web session identifier of the user.
  • Status: The outcome of the call.
  • Channel: The origin of the call.
  • Duration: The total length of the conversation.
  • Sentiment: The overall mood of the interaction.
  • Agent: The specific AI agent that handled the interaction.
  • Time: The date and timestamp of when the call occurred.

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Call detail view

Click on any row to open the full Call Detail View. This view provides a comprehensive breakdown of the conversation. The page displays metadata on the left and the interaction transcript on the right.
All Call History detailed view showing metadata and transcript

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Left panel: Metadata and analysis

The left side of the detailed view gives you the technical and analytical breakdown of the call:
  • Core Metrics: Instantly view the Callee number, total Duration, Channel, total Credits consumed, the overall Sentiment, and the Agent used.
  • Credit Breakdown: Click the dropdown arrow next to your total credits to see exactly how your balance was consumed. This splits the cost into Model Credits (Agni AI compute), Twilio Credits (telephony infrastructure), and Other Credits.
    Expanded Credit Breakdown
  • Disconnect Reason: Explains exactly why the call ended (for example, user hangup or max duration reached).
  • Created: The exact timestamp the call was initiated.
  • Post Call Analysis: If configured on your agent, this section displays the AI-generated Summary of the conversation along with the final evaluated Sentiment.

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Right panel: Transcription and recording

The right side of the view is dedicated to the actual conversation flow:
  • Transcription: A timestamped, speaker-labeled transcript presented in a chat-bubble format. The AI agent’s responses are on the left, and the user’s responses are on the right.
  • Recording: Click the Recording button at the top right of the transcription panel to listen to the actual audio of the phone call.
  • Tool Calls: View active tool invocations inline within the transcription flow. Click any tool card (such as calcomAppointment) to expand it. This reveals the full request payload and the response data for troubleshooting.
    Expanded tool call request and response payload
  • Error Logs: View detailed error logs directly when a call fails or goes unanswered. This includes carrier errors from telephony providers like Twilio or errors during the call.
    Call session error logs showing Twilio failure details

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Search, filter, and export

To manage large volumes of call data, utilize the toolbar located above the main table:

Search

Look up specific calls by phone number or session ID using the search bar.

Date Range & Filters

Narrow down your view by selecting specific timeframes or applying advanced filters.

Export

Click the Export button in the top right to download your currently filtered call logs as a CSV file.